Overview
When a patient is experiencing a ReX Malfunction, a ReX Specialist will have a preliminary discussion with the patient to understand the malfunction's severity. Major issues require a ReX Technician, and If a major issue prevents a patient from taking medication, a replacement device must be coordinated.
Replacing the ReX Digital Nurse will cause the currently used ReX to stop working. This should only be done in case of malfunction, which is preventing the patient from taking medication. Once the flow is completed, a new code is generated and connects the patient's existing therapy to a new ReX.
Instructions
- In the ReX Therapy Manager, on the left-hand side, you will find the navigation. Click on <Patients>
- Search patient by name, ID, or phone number. Once found, click on the patient card
- Click on the <ReX Companion and Refills> tab
- Find and click the <Start Replacement> button
- Type in the word <REPLACE> IN ALL CAPITAL LETTERS
-
Click on <Continue>
- Note: Once you enter the word REPLACE and press 'Continue,' this cannot be undone. This means the patient's current ReX will become inactive immediately
- Enter the 8 digit therapy code into the new ReX Digital Nurse
Gallery
ReX replacement
