Resolving Alerts – ReX Platform Help Center

Overview

The ReX Platform has multiple alerts. They are

Missed dose alert
ReX related: patient requested help regarding their ReX Remote Digital Nurse
Therapy related: patient requested assistance with their therapy
Guide related: patient responded to therapy questions and reached the alert threshold
Filling related: patient needs a cartridge refill
Daily summary of all notifications/alerts (you can set the time you receive it)

The patient will receive instructions right away if they trigger an alert (such as a guide related alert), and the clinical team will be alerted. The patient can also request to not be alerted.

New alerts will appear on the <Dashboard> which is the homepage of your Therapy Manager or in the patient's profile page. You can distinguish an alert from a notification by the red triangle on the top left corner of the alert card. Clicking on an alert will lead you to the patient's profile page.

Resolving an Alert

Alerts on the Dashboard

In the ReX Therapy Manager, on the left-hand side you will find the navigation. Click on <Dashboard>
Find the <Action items> list and click on <Alerts> Once selected, filter <Type>
To resolve the alert, click <Resolve> Once clicked, you must enter a remark
Press <Done> to save
The alert now becomes a notification in the "Alerts and Notifications tab on the patient profile

Alerts in Patient's Profile Page

In the ReX Therapy Manager, on the left-hand side you will find the navigation. Click on <Patients>
<Search> patient by name or phone number. Once you find the patient you are looking for, click on the card.
On the left-hand side of the patient page, you will find the navigation; click on <Alerts & Notifications>
To resolve the alert, click <Resolve> Once clicked, you must enter a remark.
Press <Done> to save
The alert now becomes a notification in